Terms & Conditions

Seller ID

Pursuant to the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following information is offered:

  • Commercial name: belatza.com
  • Company name: Belatza
  • Registered office: Bilbao
  • Social activity: Jewelry sales

See also our legal notice page.

General procurement procedure

The contracting procedure can only be carried out in the Spanish language. If it could be carried out in another language, it will be indicated before starting the contracting procedure.

For the contract to purchase products in our store to be valid, the ordering information provided by the user must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with Belatza .

Purchase validation

Once the purchase has been made, Belatza will immediately send the user an order confirmation by email  . If the client does not agree with the data provided in said confirmation, you can request  its modification or cancellation of the order .

In any case, the communication corresponding to the cancellation or modification must be made within seven business days from the confirmation of the order, through the email info@belatza.com and provided that the order has not been sent.


The prices applicable to each product are those indicated on the website on the date of the order. Prices are expressed in euros (€) and include the corresponding VAT (Value Added Tax) applicable in Spain.

However, in accordance with the provisions of  Law 37/1992, of December 28, on Value Added Tax , the transaction may be exempt or not subject to said tax depending on the country of residence of the buyer and the condition in which the buyer resides. the one who acts himself (businessman/professional or individual).

Consequently, in some cases the final price of the order may be altered compared to what is displayed on the website.

The invoice is issued with the shipment being accessible and downloadable from the user account in addition to being sent in PDF format in the shipping confirmation email.

Validity of prices and offers

The products offered on the website, and their prices, will be available for purchase while they are displayed and can be viewed through the website.

Users are requested to access updated versions of the website to avoid pricing errors. In any case, orders in processing will maintain their conditions for 7 days from the moment they are formalized.

Payment Methods

The user/buyer agrees to pay for the products purchased from Belatza in the  accepted payment methods  and for any additional amount (including taxes).

Belatza accepts the following payment methods:                                   

  1. Credit and debit card.
  2. PayPal.

Once the purchase has been made, a confirmation of the contract made will be sent to the indicated email address, which will serve as proof of the "Proof of contract" operation, along with a link to these general purchasing conditions, as well as as well as the return policy.

The confirmation of the contract and its receipt will not be valid as an invoice that will be sent when the order is shipped.

Delivery conditions

All items in our store at the time of choosing their attributes indicate whether or not they are in stock. In the event that all the items in the order are in stock and if it has been confirmed and paid before 2:00 p.m., we will do everything possible to have it shipped that same day.

Being delivered within 48/72 working hours from when we confirm that it has shipped. If the order is confirmed after 2:00 p.m., it will be shipped the next business day.

If an item is not in stock, we will inform you at all times of the estimated date provided by each supplier and with which we commit.

In the event that there is an incident in delivery times, it will be informed by customer service, always giving the best solution to the customer and the option, if desired, to cancel the order.

See more details on the shipping costs page.

Cancellations, Returns and withdrawal 

Cancellation of an order

You can only cancel an order if it has not yet been shipped. To cancel an order, you must send an email to info@belatza.com and provide the order reference you wish to cancel.

The refund of the amount will be made by the same payment method chosen at the time of placing the order.

Returns and commercial withdrawal. Right of Withdrawal

Withdrawal is the right of a consumer of a good to return it to the store within a legal period, without having to plead or give any explanation in this regard or suffer a penalty.

As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

Please check our returns policy before placing an order by visiting our returns policy page.

Conflict resolution platform

In case it may be of interest to you, to submit your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link: http://ec.europa.eu/consumers/odr/


Belatza is not responsible for the effects that may be caused by the use of foot insoles on ballet pointe shoes if these are necessary. To avoid errors in the toe test, it is important that you wear the insoles or prostheses that you are using at all times. It is likely that some tips will be unusable if you change the insole or the prosthesis with which you have done the test.

Due to its characteristics, the product does not include a support service or assistance to be able to use it. Belatza is exonerated from the responsibility of providing this service, although to the extent possible we always try to provide support for any questions.

Belatza does not assume any responsibility derived from the misuse of the products purchased on our site and, more specifically, Belatza is exonerated from all responsibility for any risk or loss, personal or any other type, that may occur as a direct consequence. or indirect misuse of any product purchased on this website. This does not apply to a defect or defect in the factory product, in which case  Belatza has the obligation to correct the problem by refunding the amount or sending a new product.

Belatza does not assume any responsibility regarding the purchase decision of any of the products purchased, leaving this determination at the sole discretion and responsibility of the client.

This website also contains links to other websites that are not operated by Belatza (hereinafter, the "Related Sites"). Having no control over the Related Sites and therefore not accepting any responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Related Sites will be subject to the terms and conditions of use and service contained in each of said Websites.

After-sales service and guarantees

Due to the nature of the items we sell we do not have an after-sales service as such, although we try to answer all your questions.

All products have a two-year legal warranty. In the event of a defect or defect, the entire amount paid will be returned.

Customer Service

If you have any incident with your orders, you can contact us in the way you prefer:

  • In writing by sending an email to info@belatza.com

To make a claim you can choose between:

  • Send an email to  info@belatza.com indicating in the subject: CLAIM and the order number. 
  • Request a claim form in person, available in Bilbao and take a copy of it signed by the person in charge at all times.

Data protection policy

The defense of user data is a top priority for Belatza, responsible for this website.

For complete information about your rights and the data protection policy, visit our Privacy Policy  and  Cookies Policy pages .

Intellectual and industrial property

Through these General Conditions, no intellectual or industrial property rights are transferred over the Belatza portal or over any of its component elements, and the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available to the public, extracting, reuse, forwarding or use of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.

The user knows and accepts that the entire website, containing but not limited to texts, articles, images, designs, software, content (including structure, selection, arrangement and presentation thereof), audiovisual material and graphics, is protected by trademarks, copyrights of Belatza and other registered legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

Modification of the conditions of use

Belatza reserves the right to modify, at any time, the presentation and configuration of the website, as well as these General Conditions.

Therefore, Belatza recommends that all users read them carefully each time they access the website. Contractors of any of the services offered on this website will always have the General Conditions in a visible place, freely accessible for any queries they wish to make.

In the event that any clause of these General Conditions is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these General Conditions.

Belatza may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of them unless expressly recognized by Belatza or prescription of the action that corresponds in each case.

Applicable law and jurisdiction

These Conditions of Use are governed by Spanish law. These Conditions of Use are subject to the provisions of Law 7/1998, of April 13, on general contracting conditions, to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, to Law 7/1996, of January 15, on the Regulation of Retail Trade, and to Law 34/2002, of July 11, on security services. the information society and electronic commerce. 

In accordance with article 29 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, contracts concluded electronically in which a consumer intervenes as a party will be presumed to have been concluded in the place in which he has his habitual residence. Therefore, in the event of a dispute arising from these general conditions and for the resolution of conflicts, the parties submit to the courts and tribunals of the User's domicile.

Likewise, electronic contracts between businessmen or professionals, in the absence of an agreement between the parties, will be presumed to have been concluded in the place where the service provider is established.